Front Desk Patient Services Specialist

Centers for Advanced Urology; Bryn Mawr (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Centers for Advanced Urology in Bryn Mawr, PA is seeking a Patient Service Representative I to ensure a positive patient experience by phone or in person. You will handle front desk duties, register patients, collect co-pays, and coordinate scheduling and referrals.

This role requires strong organizational skills, familiarity with EMR, and the ability to handle busy periods with courtesy and confidentiality. Prior medical office experience is a plus and training is provided.

Qualifications

• High School Diploma or equivalent; some college preferred.
• 1-3 years of customer service experience; medical office preferred.
• Basic CPT coding and ICD-10 knowledge preferred.

Responsibilities

• Answer phones and greet patients and visitors.
• Register patients and collect demographic and payment information.
• Schedule appointments and coordinate referrals and authorizations.
• Verify insurance details and collect payments and balances.
• Maintain front desk organization and protect patient confidentiality.

Skills

Microsoft Office

EMR navigation

Phone handling

Customer service

Healthcare terminology

Education

High school diploma

Some college coursework

Tools

EMR systems

Job description

Centers for Advanced Urology in Bryn Mawr, PA is seeking a Patient Service Representative I to ensure a positive patient experience by phone or in person. You will handle front desk duties, register patients, collect co-pays, and coordinate scheduling and referrals.

This role requires strong organizational skills, familiarity with EMR, and the ability to handle busy periods with courtesy and confidentiality. Prior medical office experience is a plus and training is provided.