Medical Front Desk & Patient Services Specialist

Anne Arundel Urology; Annapolis (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

Anne Arundel Urology is seeking a Patient Service Representative I to ensure a positive patient experience. You will answer calls, greet patients, register new and returning patients, collect co-pays, and coordinate appointments with clinical staff.

This role supports smooth intake and checkout while safeguarding patient privacy. The ideal candidate will maintain accurate records, verify benefits, scan documents, and help the team move patients efficiently through the front desk workflow in a

Qualifications

• High School Diploma or equivalent required; some college preferred.
• 1-3 years of customer service experience, preferably in a medical office.
• Basic knowledge of CPT/ICD-10 coding preferred.

Responsibilities

• Welcomes and greets patients and visitors, in person or over the phone.
• Registers new patients and updates demographics with detailed information.
• Collects co-pays and balances; verifies insurance information.
• Schedules appointments and coordinates intake and checkout workflows.

Skills

Microsoft Office

EMR navigation

Verbal communication

Organizational skills

Patient interaction

Education

High School Diploma

Job description

Anne Arundel Urology is seeking a Patient Service Representative I to ensure a positive patient experience. You will answer calls, greet patients, register new and returning patients, collect co-pays, and coordinate appointments with clinical staff.

This role supports smooth intake and checkout while safeguarding patient privacy. The ideal candidate will maintain accurate records, verify benefits, scan documents, and help the team move patients efficiently through the front desk workflow in a