Front Desk Patient Services Specialist

PhyNet Dermatology LLC (External); Milpitas, Fremont (CA, CA); On-site; USD 30,307 - 34,440; Full time

Job summary

PhyNet Dermatology LLC (External) is seeking a Patient Services Representative - Front Desk for Fremont/Milpitas, CA. You will greet patients, register them, schedule appointments, and coordinate clinical calls across multiple practices, ensuring a seamless patient experience.

The role requires a high school diploma and 0-1 years of customer service, with a focus on collecting payments, verifying insurance, and navigating multiple computer systems including MS Office.

Qualifications

• High school diploma or equivalent required.
• 0-1 years of customer service experience preferred.
• Proficient in collecting patient payments at time of service.
• Solid understanding of Insurance Verification processes.
• Able to navigate multiple computer systems and software.
• Proficient in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration with strong customer service.
• Schedule appointments and coordinate clinical calls across practices.
• Assist patients with forms to ensure accuracy and completeness.
• Maintain a clean, welcoming lobby and work area.
• Identify and escalate patient concerns to appropriate teams.
• Meet productivity targets while understanding billing and services.
• Enter referral information and maintain up-to-date charts.
• Demonstrate reliable attendance and punctuality.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Payment collection

Insurance verification

Multi-system navigation

Microsoft Office

Education

High school diploma or equivalent

Tools

Multi-system navigation

Job description

PhyNet Dermatology LLC (External) is seeking a Patient Services Representative - Front Desk for Fremont/Milpitas, CA. You will greet patients, register them, schedule appointments, and coordinate clinical calls across multiple practices, ensuring a seamless patient experience.

The role requires a high school diploma and 0-1 years of customer service, with a focus on collecting payments, verifying insurance, and navigating multiple computer systems including MS Office.