Patient Services Front Desk Specialist

Socket.dev; Boston (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Socket.dev is seeking a Patient Services Representative at the front desk to support registration, appointment scheduling, and clinical call coordination across practices. The role focuses on delivering a seamless patient experience and efficient operations in a healthcare setting.

The ideal candidate has a high school diploma, up to 1 year of customer service experience, and familiarity with patient payments and multiple computer systems.

Qualifications

• High school diploma or equivalent required.
• 0-1 years of customer service experience preferred in healthcare, call center, or retail.
• Proficient in collecting patient payments at the time of service.
• Skilled at navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with strong customer service.
• Coordinate and triage clinical calls to the appropriate departments.
• Assist patients with completing forms and paperwork accurately.
• Maintain a clean, organized lobby and work area.
• Identify and escalate patient concerns to appropriate teams.

Skills

Customer service

Communication

Multitasking

Billing & payments processing

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Socket.dev is seeking a Patient Services Representative at the front desk to support registration, appointment scheduling, and clinical call coordination across practices. The role focuses on delivering a seamless patient experience and efficient operations in a healthcare setting.

The ideal candidate has a high school diploma, up to 1 year of customer service experience, and familiarity with patient payments and multiple computer systems.