Patient Services Specialist – Front Desk

Northeast Dermatology Associates; Boston (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Northeast Dermatology Associates in West Roxbury, MA is seeking a Patient Services Representative - Front Desk to ensure smooth registration, appointment scheduling, and clinical call coordination across our practices. You will deliver warm, professional service and help maintain accurate patient records.

The role requires a high school diploma and 0-1 years of customer service, with the ability to handle payments and navigate multiple computer systems.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients upon arrival and manage registration with high-quality customer service.
• Schedule appointments and coordinate clinical calls across practices.
• Assist patients with forms and paperwork for accurate completion.
• Maintain a clean, organized lobby and work area for a positive first impression.
• Identify and escalate patient concerns to the appropriate teams.
• Understand billing processes and medical services offered.

Skills

Customer service

Attention to detail

Communication

Teamwork

Problem solving

Education

High school diploma

Tools

Microsoft Office

Multiple software systems

Job description

Northeast Dermatology Associates in West Roxbury, MA is seeking a Patient Services Representative - Front Desk to ensure smooth registration, appointment scheduling, and clinical call coordination across our practices. You will deliver warm, professional service and help maintain accurate patient records.

The role requires a high school diploma and 0-1 years of customer service, with the ability to handle payments and navigate multiple computer systems.