Cardiology Front Desk & Patient Care Coordinator

MedStar Health; Olney (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Olney, MD seeks a front desk professional to greet patients, verify insurance, collect co-pays and schedule appointments. The role ensures smooth patient flow and accurate updating of demographics and charts, supporting tests and referrals as needed.

This position emphasizes strong customer service, accurate data entry, and adherence to department policies, quality standards, and safety guidelines in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Experience in customer service in healthcare settings preferred; familiarity with scheduling and electronic records is a plus.

Responsibilities

• Greets patients and coordinates efficient patient flow.
• Registers patients, verifies insurance, collects co-pays, and processes Time-of-Service payments.
• Schedules appointments and prepares test requisitions as applicable.
• Answers phones and provides triage; disseminates messages as needed.
• Updates and maintains patient records; scans imports and indexes documents.
• Contacts patients regarding missed appointments and tracks no-shows.
• Performs check-out duties by recording charges and updating patient demographics and insurance data.
• Supports quality improvement initiatives and enhances the patient experience.

Skills

Customer service

Telephone etiquette

Medical terminology

High-pressure environment

Prioritization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Olney, MD seeks a front desk professional to greet patients, verify insurance, collect co-pays and schedule appointments. The role ensures smooth patient flow and accurate updating of demographics and charts, supporting tests and referrals as needed.

This position emphasizes strong customer service, accurate data entry, and adherence to department policies, quality standards, and safety guidelines in a fast-paced environment.