Full-Time Patient-Focused Front Desk & Care Coordinator

MORE Physical Therapy, Inc.; Palo Alto (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Training & development

Vision insurance

Paid vacation/holidays/sick time

401(k)

Job summary

MORE Physical Therapy, Inc. is seeking a full-time Medical Receptionist/Front Desk Coordinator for our Stanford clinic. You will manage patient-facing duties and general office tasks with a focus on friendly, attentive service in a fast-paced healthcare setting.

Responsibilities include answering phones, conducting intake, scheduling appointments, checking patients in and out, collecting co-pays, and data entry into the EMR system, while coordinating with staff and the referring physicians.

Qualifications

• Minimum one year of receptionist experience in a healthcare setting preferred.
• Strong customer service and communication skills.
• Proficient computer literacy for office tasks and scheduling.
• Experience with EMR systems is a plus.

Responsibilities

• Provide exceptional customer service to ensure patient satisfaction.
• Answer heavy phones and manage high call volumes.
• Conduct intake process for prompt access to care.
• Coordinate and schedule patient appointments.
• Check patients in and out; collect co-pays.
• Ensure timely transmission of reports and documents.
• Enter patient data in the EMR system.
• Collaborate with co-workers and referring physician offices.
• Support Clinic Manager in office coordination and organization.

Skills

Customer service

Computer literacy

Attention to detail

Written and verbal communication

Collaboration and teamwork

Familiarity with private insurance

Receptionist experience (healthcare)

Tools

EMR system

Job description

MORE Physical Therapy, Inc. is seeking a full-time Medical Receptionist/Front Desk Coordinator for our Stanford clinic. You will manage patient-facing duties and general office tasks with a focus on friendly, attentive service in a fast-paced healthcare setting.

Responsibilities include answering phones, conducting intake, scheduling appointments, checking patients in and out, collecting co-pays, and data entry into the EMR system, while coordinating with staff and the referring physicians.