Front Desk & Patient Services Specialist (PT Clinic)

Physical Rehabilitation Network, LLC.; Palo Alto (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, Dental plans

Paid time off

Clinical incentive opportunities

Student loan repayment options

Job summary

California Rehabilitation & Sports Therapy is seeking a Patient Services Representative to provide exceptional customer service and administrative support in a fast-paced clinic setting.

The role involves greeting patients, scheduling, collecting information and insurance details, and coordinating with clinical staff to ensure a smooth patient experience. Competitive benefits and full-time hours are offered.

Qualifications

• High school diploma or equivalent; healthcare administration education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Coordinate with clinical staff to ensure seamless patient experience.
• Maintain patient records and keep front office area neat and organized.
• Assist front office tasks during downtime including answering the phone, scanning, scheduling, payments.

Skills

Customer service

Healthcare experience

Office software

Interpersonal skills

Attention to detail

Education

High school diploma

Job description

California Rehabilitation & Sports Therapy is seeking a Patient Services Representative to provide exceptional customer service and administrative support in a fast-paced clinic setting.

The role involves greeting patients, scheduling, collecting information and insurance details, and coordinating with clinical staff to ensure a smooth patient experience. Competitive benefits and full-time hours are offered.