Patient Service Concierge & Front Desk

MyEyeDr; Kenosha (WI); Presencial; USD 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical and dental coverage

Vision coverage

401K with company match

PTO from day one

Associate discounts

Resumo da oferta

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/out, and patient communications. You will learn about insurance options, confirm appointments, and support the office team in a fast-paced environment.

No optical experience required; training will be provided. This is a full-time, on-site role with some evenings and weekends. MyEyeDr. is an Equal Opportunity Employer and offers comprehensive benefits and growth opportunities.

Qualificações

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsabilidades

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Conhecimentos

Front desk experience

Customer service

Communication skills

Multitasking

Team player

Problem solving

Descrição da oferta de emprego

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/out, and patient communications. You will learn about insurance options, confirm appointments, and support the office team in a fast-paced environment.

No optical experience required; training will be provided. This is a full-time, on-site role with some evenings and weekends. MyEyeDr. is an Equal Opportunity Employer and offers comprehensive benefits and growth opportunities.