Front Desk Patient Services Associate — Healthcare Experience

Jefferson Health; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Tuition assistance

Job summary

Jefferson Health is seeking a Patient Services Associate I to manage front-desk activities for Abington Family Medicine. You will verify patient details, assist with arrival/departure, and process appointments with EPIC, delivering a courteous Jefferson Experience.

The role requires strong communication, multitasking, and confidentiality, with responsibilities including greeting patients, maintaining flow, and adhering to HIPAA standards.

Qualifications

• Must communicate courteously with patients and visitors.
• Willingness to deliver a positive Jefferson Experience.
• Ability to handle multiple tasks and work under pressure.
• Maintain confidentiality of patient information in HIPAA-compliant manner.

Responsibilities

• Interacts with coworkers, visitors and staff per Jefferson values.
• Processes check-in/check-out and schedules appointments via EPIC.
• Greets patients/visitors professionally in person or by phone.
• Maintains efficient practice flow and escalates concerns as needed.
• Adheres to HIPAA privacy and security requirements.
• Other duties as assigned.

Skills

Communication

Customer service

Multitasking

Confidentiality

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate I to manage front-desk activities for Abington Family Medicine. You will verify patient details, assist with arrival/departure, and process appointments with EPIC, delivering a courteous Jefferson Experience.

The role requires strong communication, multitasking, and confidentiality, with responsibilities including greeting patients, maintaining flow, and adhering to HIPAA standards.