Front Desk Patient Registration Specialist

Behavioral Health Group (BHG); Virginia Beach (VA); On-site; USD 26,000 - 30,000; Full time

Job summary

Behavioral Health Group (BHG) seeks a Patient Registration Coordinator to greet patients, verify demographics, insurance, and eligibility, and set the tone for a professional visit. You’ll manage front-desk processes, collect copays, and help patients understand their benefits with empathy.

Based in Virginia Beach, this role offers daytime hours, a salaried-friendly environment, and opportunities to work with a supportive team focused on compassionate care and accurate recordkeeping within our

Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.
• Experience in healthcare is preferred.
• Knowledge and use of typical office equipment and computer programs.

Responsibilities

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work-related errands, including mail delivery and bank deposits.

Skills

Customer service

Interpersonal communication

Data entry

Multitasking

Cash handling

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Job description

Behavioral Health Group (BHG) seeks a Patient Registration Coordinator to greet patients, verify demographics, insurance, and eligibility, and set the tone for a professional visit. You’ll manage front-desk processes, collect copays, and help patients understand their benefits with empathy.

Based in Virginia Beach, this role offers daytime hours, a salaried-friendly environment, and opportunities to work with a supportive team focused on compassionate care and accurate recordkeeping within our