Patient Registration Specialist — Front Desk Lead

Behavioral Health Group - BHG; Reno (NV); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Flexible schedules

Early in/early out hours

No nights and no Sundays

Paid time off

Holidays off

Medical, dental, Vision + life & long‑

Disability

401(k) match

Quarterly bonus potential

Certification incentives

EAP

Wellness services

Tuition reimbursement

Job summary

Behavioral Health Group - BHG in Reno, NV is seeking a Patient Registration Coordinator to welcome patients and guide them through the intake process with empathy and professionalism.

You will verify demographics, insurance, and identification, explain coverage and costs, collect payments, and protect patient privacy while complying with regulatory requirements. This on-site role offers a stable schedule and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• One year of general office clerk experience with basic math, accounting skills, and cash handling.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Explain insurance benefits, financial responsibilities, and payment expectations with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.

Skills

Customer service

Attention to detail

Strong communication

Education

High school diploma or equivalent

Job description

Behavioral Health Group - BHG in Reno, NV is seeking a Patient Registration Coordinator to welcome patients and guide them through the intake process with empathy and professionalism.

You will verify demographics, insurance, and identification, explain coverage and costs, collect payments, and protect patient privacy while complying with regulatory requirements. This on-site role offers a stable schedule and opportunities for growth.