Front Desk & Patient Registration Specialist

Behavioral Health Group - BHG; Pawtucket (RI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Flexible schedules

No nights and no Sundays

Generous paid time off

Holidays off

Medical, dental and vision coverage

Life insurance and disability

401(k) match

Quarterly bonus potential

Certification incentives

Employee Assistance Program

Tuition reimbursement

Job summary

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator to greet patients and manage registration workflows. You will verify demographic and insurance details, explain benefits, and collect payments in a compassionate manner.

This role offers a Monday–Friday schedule, daytime hours, and the opportunity to support patients through their recovery journey within a large, multi-location network.

Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.

Skills

Customer service

Interpersonal communication

Data entry

Verbal and written communication

Multitasking

Fee collection policies

Education

High school diploma or equivalent

Tools

Calculator

Fax machine

Copier

Computer programs

Scanner

Printer/other office equipment

Phone system

Job description

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator to greet patients and manage registration workflows. You will verify demographic and insurance details, explain benefits, and collect payments in a compassionate manner.

This role offers a Monday–Friday schedule, daytime hours, and the opportunity to support patients through their recovery journey within a large, multi-location network.