Front Desk & Patient Records Specialist

KidzCare Pediatrics; Sanford (NC); Hybride; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Matching 401K

Annual Merit Increases

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

Short-term Disability

Access to Virtual Health & Wellness

Résumé du poste

KidzCare Pediatrics is seeking a Medical Office Specialist to be the welcoming first point of contact for families, handling check-in/out, scheduling, and insurance verification. You will update patient accounts and coordinate with clinical staff to keep patient flow smooth.

Qualifications include a high school diploma and experience with EMR and insurance processes. Strong communication, independence, and time-management skills are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Prior medical experience preferred.
• Experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsabilités

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
• Scans pertinent information into the patient's electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or collects charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

Connaissances

Telephone etiquette

Communication skills

Independence

Detail-oriented

Problem-solving

Time management

Formation

High school diploma

Outils

EMR

Computer applications

Description du poste

KidzCare Pediatrics is seeking a Medical Office Specialist to be the welcoming first point of contact for families, handling check-in/out, scheduling, and insurance verification. You will update patient accounts and coordinate with clinical staff to keep patient flow smooth.

Qualifications include a high school diploma and experience with EMR and insurance processes. Strong communication, independence, and time-management skills are essential for success in this role.