Front Desk & Patient Intake Specialist

Professional Therapy Solutions; Buffalo Grove (IL); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Professional Therapy Solutions is looking for a proactive receptionist to manage front desk operations and patient intake. You will answer calls, schedule and route inquiries, and ensure smooth check-ins for clients. The role requires precise data gathering and timely communication with therapists and departments.

You will also handle voicemail and web inquiries, maintain waiting areas, and assist with filing and intake packets to support seamless patient care in a fast-paced clinic environment.

Aufgaben

• Answer all phone calls pleasantly and direct as needed.
• Answer all questions patiently and politely.
• Check voicemail daily and return calls within 24 hours.
• Fill out intake forms for new inquiries with available information.
• Gather information needed for new patient referrals and complete digital intake.
• Send intake notifications to the Head of Department via Teams.
• Obtain and relay insurance information regardless of in- or out-of-network status.
• Furnish welcome documents (DocuSign/Email) to families.
• Manage waiting area and assist with filing of intake paperwork and charts.
• Check in clients upon arrival and alert therapists via Teams.
• Interact with multiple departments and therapists to coordinate care.
• Respond to web contact inquiries and monitor the designated inbox daily.

Jobbeschreibung

Professional Therapy Solutions is looking for a proactive receptionist to manage front desk operations and patient intake. You will answer calls, schedule and route inquiries, and ensure smooth check-ins for clients. The role requires precise data gathering and timely communication with therapists and departments.

You will also handle voicemail and web inquiries, maintain waiting areas, and assist with filing and intake packets to support seamless patient care in a fast-paced clinic environment.