Mental Health Front Desk & Intake Coordinator

Trusted Results Therapy Group; North Myrtle Beach (SC); On-site; USD 19,000 - 25,000; Part time

Job summary

Trusted Results Therapy Group is seeking a friendly, professional Front Desk Receptionist to be the first point of contact for clients and visitors, helping ensure smooth operation of our mental health agency.

You will greet clients, answer calls, schedule appointments, manage intake forms and data entry in the EHR, handle payments and insurance verifications, and support staff to maintain a confidential, HIPAA-compliant office.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in receptionist or customer service, preferably in healthcare or mental health setting.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with EHR systems preferred.
• HIPAA knowledge and confidentiality.
• Team player and positive office attitude.

Responsibilities

• Greet clients and visitors warmly and professionally.
• Answer calls, take messages, and direct inquiries to staff.
• Schedule and confirm client appointments.
• Maintain a clean, welcoming reception area.
• Manage client intake forms and ensure accurate data entry.
• Process new client registrations in the EHR system.
• Handle client payments, verify insurance, and collect co-payments.
• Support flow of clients to minimize wait times.
• Communicate with clinical staff to ensure timely service.
• Ensure HIPAA confidentiality in all interactions.
• Perform other administrative duties as needed.

Skills

Customer service

Communication

Organization

Time management

HIPAA knowledge

EHR familiarity

Team player

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

EHR systems

Office phone system

Job description

Trusted Results Therapy Group is seeking a friendly, professional Front Desk Receptionist to be the first point of contact for clients and visitors, helping ensure smooth operation of our mental health agency.

You will greet clients, answer calls, schedule appointments, manage intake forms and data entry in the EHR, handle payments and insurance verifications, and support staff to maintain a confidential, HIPAA-compliant office.