Patient Experience Coordinator (Medical Front Desk)

Physical Therapy Solutions; Glen Allen (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package including medical, d

Job summary

Physical Therapy Solutions in the Richmond area is hiring a Medical Receptionist to be the friendly first point of contact for patients. You’ll greet clients, collect demographics and insurance data, schedule and confirm appointments, handle phones, collect copays, and coordinate with therapists to support smooth patient flow.

The ideal candidate has at least a year of front desk or healthcare admin experience, proficiency with Microsoft Office, and strong communication and organizational

Qualifications

• High school diploma or GED required.
• Minimum of one year of medical front office, medical receptionist, or healthcare administrative experience preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic medical records (EMR) preferred.
• Strong computer and data entry skills with attention to detail.
• Excellent verbal and written communication skills.
• Organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients with professionalism, warmth, and compassion.
• Register new patients and collect demographic, insurance, and financial information.
• Schedule, reschedule, and confirm patient appointments using electronic scheduling systems.
• Answer multi-line phones and respond to patient inquiries.
• Collect copayments and balances and process payments.
• Coordinate with therapists regarding scheduling and patient concerns.

Skills

Front desk experience

Microsoft Office

Communication skills

Organizational skills

Customer service

Education

High school diploma or GED

Tools

EMR software

Job description

Physical Therapy Solutions in the Richmond area is hiring a Medical Receptionist to be the friendly first point of contact for patients. You’ll greet clients, collect demographics and insurance data, schedule and confirm appointments, handle phones, collect copays, and coordinate with therapists to support smooth patient flow.

The ideal candidate has at least a year of front desk or healthcare admin experience, proficiency with Microsoft Office, and strong communication and organizational