Front Desk: Patient Financial Services Specialist

Banner Health; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Banner Health in Glendale, AZ is seeking aPatient Access/Financial Counselor to support clinic operations. The role handles registration, insurance verification, and financial guidance, ensuring accurate data capture and smooth patient flow.

The schedule is Monday–Friday, 7:00am–4:00pm, with duties including scheduling, payments, and records handling in a fast-paced environment. Strong communication and office software skills are essential.

Qualifications

• High school diploma or equivalent.
• 1+ year of patient financial services/insurance processes is preferred.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Proficiency in common office software and data entry.

Responsibilities

• Register/check-in patients with data entry and intake forms.
• Verify insurance eligibility and obtain pre-certifications or authorizations.
• Explain financial policies and arrange payment options for patients.
• Enter payments and perform daily reconciliation; balance cash drawer and prepare deposits.
• Schedule appointments and procedures, maximize reimbursement per payor rules.
• Communicate with patients and care teams via phone, email, and in person.
• Process requests for medical records in line with policy and law.
• Provide patient services to aid flow, e.g., escorting patients and taking histories.

Skills

Data entry

Customer service

Multi-tasking

Communication

Office software

Education

High school diploma

Tools

Billing software

Job description

Banner Health in Glendale, AZ is seeking aPatient Access/Financial Counselor to support clinic operations. The role handles registration, insurance verification, and financial guidance, ensuring accurate data capture and smooth patient flow.

The schedule is Monday–Friday, 7:00am–4:00pm, with duties including scheduling, payments, and records handling in a fast-paced environment. Strong communication and office software skills are essential.