Front Desk Patient Financial Services Specialist

Banner Health; Surprise (AZ); On-site; USD 38,000 - 58,000; Full time

Job summary

Banner Health seeks a patient access professional in Surprise, AZ to coordinate patient flow, register patients, verify insurance, and collect balance due at the point of service.

The role involves scheduling visits, explaining financial policies, posting charges, and ensuring compliant handling of patient records and referrals. Strong communication and multitasking are essential in a fast-paced clinic environment.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or revenue cycle processes preferred.
• Ability to manage multiple tasks and work independently.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with common office software and data entry.

Responsibilities

• Registers and checks in patients, collects information and signatures.
• Verifies insurance eligibility and pre-certifications.
• Calculates patient liability and explains payment options.
• Posts payments and reconciles daily charges; balances cash drawer.
• Schedules appointments and manages payor-specific requirements.
• Interacts with patients via phone, email, and in person to resolve questions.

Skills

Patient registration

Insurance verification

Cash handling

Communication skills

Data entry

Education

High school diploma

Tools

Billing software

EMR system

Job description

Banner Health seeks a patient access professional in Surprise, AZ to coordinate patient flow, register patients, verify insurance, and collect balance due at the point of service.

The role involves scheduling visits, explaining financial policies, posting charges, and ensuring compliant handling of patient records and referrals. Strong communication and multitasking are essential in a fast-paced clinic environment.