Patient Financial Concierge — Front Desk

Banner Health; Glendale (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Banner Health is seeking a Front Office Patient Financial Representative to coordinate patient flow, verify insurance, collect balances, and schedule appointments within a fast-paced clinic environment. The role emphasizes accurate data entry, clear communication with patients, and adherence to policies.

The position focuses on maximizing reimbursement, facilitating registration, and providing courteous customer service to patients and families in Glendale, AZ, with day shifts and standard

Qualifications

• High school diploma or GED required.
• Strong interpersonal, oral, and written communication skills.
• Experience in patient financial services or insurance industry preferred.

Responsibilities

• Register/check-in with data entry and patient intake.
• Verify insurance eligibility and obtain pre-certifications/referrals.
• Explain financial policies and collect patient liability.
• Enter payments/charges and reconcile daily totals.

Skills

Interpersonal skills

Communication skills

Phone etiquette

Data entry

Education

High school diploma or GED

Tools

MS Office

Job description

Banner Health is seeking a Front Office Patient Financial Representative to coordinate patient flow, verify insurance, collect balances, and schedule appointments within a fast-paced clinic environment. The role emphasizes accurate data entry, clear communication with patients, and adherence to policies.

The position focuses on maximizing reimbursement, facilitating registration, and providing courteous customer service to patients and families in Glendale, AZ, with day shifts and standard