Front Desk Patient Financial Services Specialist

Banner Health; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking a Front Office Patient Financial Services Representative to help ensure a smooth patient experience. You will handle phone and in-person inquiries, verify insurance, schedule appointments, collect patient receivables, and provide financial guidance following policy.

This role requires strong communication and accuracy in a fast-paced revenue cycle environment. Join a team dedicated to delivering exceptional patient care and supporting a positive patient

Qualifications

• High school diploma or GED required.
• Experience in patient financial services, billing, or insurance collections.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with common office software (MS Office) required.

Responsibilities

• Registers patients, collects signatures, and updates intake forms.
• Verifies insurance benefits and obtains pre-certifications/referrals.
• Calculates patient liability and explains payment options.
• Posts payments and reconciles daily charges; balances cash drawer.
• Schedules visits and confirms next-day appointments.
• Communicates with patients and care teams to manage flow.

Skills

Customer service

Interpersonal communication

Multitasking

Education

High school diploma/GED

Tools

Office software

Job description

Banner Health in Phoenix, AZ is seeking a Front Office Patient Financial Services Representative to help ensure a smooth patient experience. You will handle phone and in-person inquiries, verify insurance, schedule appointments, collect patient receivables, and provide financial guidance following policy.

This role requires strong communication and accuracy in a fast-paced revenue cycle environment. Join a team dedicated to delivering exceptional patient care and supporting a positive patient