Front Desk & Patient Experience Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Fort Smith (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage scheduling, data entry, and patient inquiries while maintaining confidentiality.

The role emphasizes professional communication, courtesy, and accuracy in handling documentation, with Mercy offering benefits and training opportunities for staff.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.
• Strong communication and customer service skills.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Schedule appointments and enter patient information accurately.
• Maintain confidentiality and follow privacy policy.
• Support clinic workflows and handle inquiries professionally.

Skills

Customer service

Communication skills

Data entry

Professional demeanor

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage scheduling, data entry, and patient inquiries while maintaining confidentiality.

The role emphasizes professional communication, courtesy, and accuracy in handling documentation, with Mercy offering benefits and training opportunities for staff.