Front Desk Patient Experience Specialist

EPIC Health System LLC; Southfield (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

401(k) Retirement Plan

Paid Time Off

Professional Development

Supportive Work Environment

Job summary

EPIC Health System LLC is seeking a friendly Front Desk Associate to welcome patients and guide them through check-in, including help with virtual tablets and answering questions.

You will manage front desk operations, opening and closing tasks, filing paperwork, keeping the lobby organized, and assisting patients who cannot use digital systems. This role emphasizes teamwork, patient-centered service, and clear communication, with travel to multiple locations as needed.

Qualifications

• 1 year of customer service experience; healthcare/medical office experience preferred.
• Strong verbal communication and interpersonal skills.
• Proficient with computers and able to learn new software quickly.

Responsibilities

• Greet patients warmly and create a welcoming atmosphere.
• Guide patients through check-in, including help with virtual tablets and addressing questions.
• Communicate walk-ins, schedule changes, and patient needs to ensure a smooth flow.
• Troubleshoot issues and escalate concerns to appropriate team members (office manager, physician, billing).
• Perform opening/closing tasks, file paperwork, and maintain a tidy lobby.
• Assist patients who cannot use digital systems to check in manually.

Skills

Customer service

Verbal communication

Tech literacy

Job description

EPIC Health System LLC is seeking a friendly Front Desk Associate to welcome patients and guide them through check-in, including help with virtual tablets and answering questions.

You will manage front desk operations, opening and closing tasks, filing paperwork, keeping the lobby organized, and assisting patients who cannot use digital systems. This role emphasizes teamwork, patient-centered service, and clear communication, with travel to multiple locations as needed.