Patient Services Front Desk Specialist — EPIC & Billing Support

Tampa General Hospital; Trinity (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Academic Medical Group Inc in Trinity, FL is seeking a Front Desk Specialist to support patient check-in/check-out using EPIC. The role involves assisting patients with appointments, verifying demographics, collecting co-pays, and ensuring proper paperwork is completed for billing and care coordination.

The ideal candidate has healthcare front desk experience, strong customer service skills, and proficiency with EPIC.

Qualifications

• Experience in healthcare front desk or patient service roles.
• Proficient with EPIC or similar EMR systems and patient data.
• Strong customer service and communication skills.
• Ability to handle financial transactions and paperwork accurately.

Responsibilities

• Check-in and check-out patients and collect co-pays.
• Assist patients with scheduling and required paperwork.
• Verify demographics and insurance information.
• Process appointments and route calls for efficient communication.
• Document patient information in EPIC for care coordination.
• Balance daily cash drawer and reconcile payments.
• Maintain patient experience and safety adhering to policies.

Skills

EPIC proficiency

Front desk operations

Customer service

Phone screening

Cash handling

Education

HS Diploma

Tools

EPIC EMR

Job description

Academic Medical Group Inc in Trinity, FL is seeking a Front Desk Specialist to support patient check-in/check-out using EPIC. The role involves assisting patients with appointments, verifying demographics, collecting co-pays, and ensuring proper paperwork is completed for billing and care coordination.

The ideal candidate has healthcare front desk experience, strong customer service skills, and proficiency with EPIC.