Patient Experience Front Desk Specialist

Tampa General Hospital; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Medical Group Inc. in Tampa is seeking a Front Desk Specialist to provide welcoming, patient-centered check-in/check-out support using EPIC. You will verify demographics, collect co-payments, assist with scheduling, and ensure billing paperwork is complete.

The role emphasizes accurate documentation, strong communication with clinicians and staff, and delivering a courteous patient experience in a fast-paced front office.

Qualifications

• High School Diploma or GED – Required.
• Experience in healthcare front desk or patient service preferred.
• Ability to handle cash payments and reconcile transactions.

Responsibilities

• Check-in and check-out of patients using EPIC.
• Verify patient demographics and insurance information.
• Collect co-payments and handle payments accurately.
• Assist with scheduling and paperwork for billing.
• Maintain a friendly, professional front office environment.

Skills

Patient registration

Front desk operations

Cash handling

EPIC documentation

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

EPIC EMR

Administrative software

Job description

Academic Medical Group Inc. in Tampa is seeking a Front Desk Specialist to provide welcoming, patient-centered check-in/check-out support using EPIC. You will verify demographics, collect co-payments, assist with scheduling, and ensure billing paperwork is complete.

The role emphasizes accurate documentation, strong communication with clinicians and staff, and delivering a courteous patient experience in a fast-paced front office.