Medical Receptionist

Epic Health System Llc; Royal Oak (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits (health, vision

Dental, disability, and life insurance

401(k) retirement plan

Paid time off and holiday pay

Professional development

Job summary

EPIC Health is seeking a Medical Receptionist to warmly greet patients, guide check-in, and maintain a smooth front desk experience. You will support patient flow, assist with walk-ins and schedule changes, and collaborate with the office team to resolve issues.

Ideal candidates have at least 1 year in customer service, strong communication skills, and comfort with computers. Some travel to multiple locations may be required. This role offers competitive pay and benefits.

Qualifications

• Minimum 1 year in a customer service role; medical office experience preferred.
• Patient-centered approach ensuring every guest feels welcome.
• Strong verbal communication; proficient with computers; highly organized and able to multitask.

Responsibilities

• Greet patients warmly and guide them through check-in, including virtual tablets.
• Maintain front desk operations with opening/closing tasks and lobby cleanliness.
• Communicate patient arrivals and needs to the team; escalate issues to office manager or billing as needed.
• Assist with walk-ins and schedule changes; support smooth patient flow.
• Handle paper filing and keep the lobby organized; assist patients unable to use digital systems.
• May travel to different locations as needed.

Skills

Verbal communication

Computer proficiency

Organizational skills

Multitasking

Customer service

Job description

Create Unforgettable First Impressions at EPIC Health

At EPIC Health, we believe every patient interaction starts with you. As a Medical Receptionist, you’ll be the welcoming face that sets the tone for an exceptional healthcare experience. Your role is vital in creating a positive, patient-centered atmosphere while ensuring the smooth operation of our front desk. If you’re organized, tech-savvy, and committed to delivering unmatched service, we’d love to have you on our team.

What You’ll Do

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and elevate concerns to the appropriate team members, such as the office manager, physician, or billing department.

Front Desk Operations

• Perform all opening and closing tasks for the front desk and lobby, including: Printing patient demographics and schedules.
• Filing necessary paperwork.
• Maintaining a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

Collaboration and Teamwork

• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
• Foster an atmosphere of teamwork, contributing to the overall success of the office.

What You Bring

• Experience : At least 1 year in a customer service role. Preferred previous experience in a medical office setting
• Focus : A patient-centered approach, ensuring every guest feels welcome and valued.
• Skills :
  • Strong verbal communication abilities.
  • Proficiency with computers and technology or the ability to quickly learn.
  • Exceptional organizational and multitasking skills.

Additional Information

• May be required to travel to any of our current locations as needed.

Why Join EPIC Health?

At EPIC Health, we empower our team to deliver exceptional care and service in a supportive, mission-driven environment.

What We Offer

• Competitive Pay – Your expertise matters, and we reward it.
• Comprehensive Benefits – Health, vision, dental, disability, and life insurance.
• 401(k) Retirement Plan – Invest in your future.
• Paid Time Off and Holiday Pay – Balance your career and personal life.
• Professional Development – Expand your skills with ongoing training.
• Supportive Work Environment – Join a team that’s committed to your success and well-being.

* Background checks are required for this role.