Medical Front Desk Specialist (EPIC/EMR)

Corewell Health; Oxford (MI); On-site; USD 24,000 - 32,000; Full time

Job summary

Corewell Health is seeking a Medical Receptionist at Royal Oak Hospital to greet patients, manage registrations, and coordinate front-desk activities in a busy clinical environment. Entry-level candidates with EPIC experience are encouraged; the role emphasizes patient-centered care, accurate records, appointment scheduling, and courteous phone support across departments.

As a member of the site team, you will handle insurance verification, MyChart usage, and documentation while maintaining

Qualifications

• High School Diploma or equivalent.
• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service.

Responsibilities

• Demonstrates strong interpersonal and communication skills with patients and families.
• Maintains a welcoming front desk presence for patients.
• Acts as professional first point of contact, ensuring respectful interactions.
• Updates patient information in EMR/HER and completes visit documentation.
• Coordinates appointment scheduling to support efficient patient flow.
• Provides courteous telephone support and directs inquiries.
• Maintains calm, team-oriented demeanor and collaborates with staff.
• Monitors and replenishes front desk supplies.
• Navigates systems and uses MyChart for patient tasks.
• Verifies insurance eligibility and benefits; uses payer sites.
• Retrieves and files medical records and related documents.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Tools

EMR/HER

MyChart

Scanner

Phone system

Job description

Corewell Health is seeking a Medical Receptionist at Royal Oak Hospital to greet patients, manage registrations, and coordinate front-desk activities in a busy clinical environment. Entry-level candidates with EPIC experience are encouraged; the role emphasizes patient-centered care, accurate records, appointment scheduling, and courteous phone support across departments.

As a member of the site team, you will handle insurance verification, MyChart usage, and documentation while maintaining