Medical Receptionist

EPIC Health System LLC; Southfield (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

401(k) Retirement Plan

Paid Time Off

Professional Development

Supportive Work Environment

Job summary

EPIC Health System LLC is seeking a friendly Front Desk Associate to welcome patients and guide them through check-in, including help with virtual tablets and answering questions.

You will manage front desk operations, opening and closing tasks, filing paperwork, keeping the lobby organized, and assisting patients who cannot use digital systems. This role emphasizes teamwork, patient-centered service, and clear communication, with travel to multiple locations as needed.

Qualifications

• 1 year of customer service experience; healthcare/medical office experience preferred.
• Strong verbal communication and interpersonal skills.
• Proficient with computers and able to learn new software quickly.

Responsibilities

• Greet patients warmly and create a welcoming atmosphere.
• Guide patients through check-in, including help with virtual tablets and addressing questions.
• Communicate walk-ins, schedule changes, and patient needs to ensure a smooth flow.
• Troubleshoot issues and escalate concerns to appropriate team members (office manager, physician, billing).
• Perform opening/closing tasks, file paperwork, and maintain a tidy lobby.
• Assist patients who cannot use digital systems to check in manually.

Skills

Customer service

Verbal communication

Tech literacy

Job description

Create Unforgettable First Impressions at EPIC Health

What You’ll Do

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and elevate concerns to the appropriate team members, such as the office manager, physician, or billing department.

Front Desk Operations

• Perform all opening and closing tasks for the front desk and lobby, including: Printing patient demographics and schedules.
• Filing necessary paperwork.
• Maintaining a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

Collaboration and Teamwork

• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
• Foster an atmosphere of teamwork, contributing to the overall success of the office.

What You Bring

Qualifications

• Experience : At least 1 year in a customer service role. Preferred previous experience in a medical office setting
• Focus : A patient-centered approach, ensuring every guest feels welcome and valued.
• Skills :
  • Strong verbal communication abilities.
  • Proficiency with computers and technology or the ability to quickly learn.
  • Exceptional organizational and multitasking skills.

Additional Information

• May be required to travel to any of our current locations as needed.

Why Join EPIC Health?

At EPIC Health, we empower our team to deliver exceptional care and service in a supportive, mission-driven environment.

What We Offer

• Competitive Pay – Your expertise matters, and we reward it.
• Comprehensive Benefits – Health, vision, dental, disability, and life insurance.
• 401(k) Retirement Plan – Invest in your future.
• Paid Time Off and Holiday Pay – Balance your career and personal life.
• Professional Development – Expand your skills with ongoing training.
• Supportive Work Environment – Join a team that’s committed to your success and well-being.

Ready to Make an Impact?

If you’re passionate about delivering excellent service and creating memorable patient experiences, we’d love to meet you.

Visit www.epichs.org to learn more.

* Background checks are required for this role.