Front Desk & Patient Experience Specialist

Scrmc; Northern (KY); Hybrid; USD 18,000 - 22,000; Full time

Job summary

South Central Regional Medical Center is seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position provides administrative support, manages patient flow, and ensures a smooth, welcoming front desk experience.

Greet and check in patients, answer multi-line phones, schedule appointments using EMR, verify insurance and collect co-pays, update patient records, maintain a clean waiting area, and assist with filing and scanning while upholding HIPAA

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Reading/Writing instructions

Tools

EMR system

Job description

South Central Regional Medical Center is seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position provides administrative support, manages patient flow, and ensures a smooth, welcoming front desk experience.

Greet and check in patients, answer multi-line phones, schedule appointments using EMR, verify insurance and collect co-pays, update patient records, maintain a clean waiting area, and assist with filing and scanning while upholding HIPAA