Healthcare Front Desk & Patient Concierge

South Central Kansas Regional Medical Center; Arkansas City (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

South Central Kansas Regional Medical Center is seeking a front desk coordinator to assist patients and visitors by phone and in person. You will coordinate appointments, document flow, and support quality patient care in a busy clinic environment.

Responsibilities include screening patient information, preparing charts, processing paperwork, and assuring accurate billing. You will maintain a welcoming lobby, uphold HIPAA standards, and collaborate with clinical staff.

Qualifications

• BLS certification within 6 months of employment.
• Above average interpersonal communication with patients and staff.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines calmly.
• Willingness to cross-train in other functions.
• Familiarity with basic communication software.

Responsibilities

• Answer multiple phone lines and route to clinical staff.
• Screen new patient information for appointments.
• Prepare daily charts and schedule reminders.
• Fax patient paperwork into Athena as instructed.
• Check out patients and explain balances due at visit.
• Verify payment methods and collect when needed.
• Call no-show patients and document reasons.
• Maintain lobby and reception areas in order.
• Check drop boxes for returns; assist with meetings.
• Ensure HIPAA compliance and patient confidentiality.
• Attend scheduled department meetings and closing duties.
• Check emails several times daily; perform other duties.

Skills

Interpersonal communication

Attention to detail

Organization

Multitasking

Calm under pressure

Tools

Communication software

Job description

South Central Kansas Regional Medical Center is seeking a front desk coordinator to assist patients and visitors by phone and in person. You will coordinate appointments, document flow, and support quality patient care in a busy clinic environment.

Responsibilities include screening patient information, preparing charts, processing paperwork, and assuring accurate billing. You will maintain a welcoming lobby, uphold HIPAA standards, and collaborate with clinical staff.