PATIENT EXPERIENCE SPECIALIST - SCC PRIMARY CARE

South-Central-Regional-Medical-Center; Laurel (MS); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

South Central Regional Medical Center in Laurel, MS, seeks an entry-level Patient Experience Specialist to join SCC Primary Care Services. This front-desk role provides essential administrative support, welcomes patients, and coordinates appointments in EMR while upholding HIPAA.

You will greet patients, answer phones, verify insurance, collect co-pays, enter data, and keep the waiting area organized. Candidates should type at least 30 wpm and have basic computer skills; healthcare front-desk

Qualifikationen

• Typing speed of at least 30 words per minute.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills required to perform front desk tasks.

Aufgaben

• Greet and check in patients in a professional manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately in the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with clerical tasks such as filing, faxing, scanning.
• Ensure patient confidentiality and HIPAA compliance.

Kenntnisse

Typing 30 wpm

Verbal/written instruction reading

Basic computer skills

Tools

EMR software

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT EXPERIENCE SPECIALIST - SCC PRIMARY CARE

Patient Experience Specialist

Job Title:

Patient Experience Specialist

Department:

SCC Primary Care Services

Full Time/PRN:

Full Time

Job Summary

We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.

• Greet and check in patients in a professional and courteous manner
• Answer multi-line phones and direct calls appropriately
• Schedule and confirm appointments using electronic medical records (EMR)
• Verify insurance information and collect co-pays or balances
• Enter and update patient information accurately into the system
• Maintain a clean and welcoming front desk and waiting area
• Assist with filing, faxing, scanning, and other clerical tasks as needed
• Ensure patient confidentiality and comply with HIPAA regulations.

Minimum Qualifications

• Must be able to type 30 wpm
• Ability to read, write and understand verbal and written instructions
• Basic computer skills.

Physical Requirements

• Primarily seated in a front desk/reception area
• May involve occasional lifting of files or office supplies (up to 15 lbs)
• Frequent interaction with patients, staff, and providers.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.