Patient Services Front Desk Specialist

communitycare-centralhealth; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The CommunityCare-CentralHealth clinic seeks a front desk administrator to be the first point of contact for patients, staff and guests. You will manage patient check-ins, appointments, and insurance verification with a focus on accuracy and courtesy.

In this role you will handle multiple clerical tasks, maintain HIPAA compliance, coordinate with care teams, and ensure smooth daily operations, including end-of-day balancing and reporting using EMR and office software.

Qualifications

• High School Diploma or equivalent required.
• At least one year of demonstrated administrative experience.

Responsibilities

• Open front office and perform all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently using the computer system.
• Answer all incoming telephone calls and provide information or route as needed.
• Register patients with demographic and insurance information in the EMR.
• Verify patient registration documentation for completeness and accuracy in the EMR.
• Review and verify patient insurance information using online resources.
• Explain payment options including sliding scale, Medicare, Medicaid, and other forms of payment assistance.
• Collect deposits or co-payments/deductibles prior to seeing the provider.
• Close and balance end-of-day deposits and post monies in the EMR.
• Use clinic software (i2i, Tableau, Vital Interactions, Patient Portal, check-in kiosks).
• Run Vital Interaction reports and follow up on appointments needing confirmation or no-shows.
• Collaborate with nursing, provider, MA, and extended care teams to ensure smooth patient flow.
• Assist closing gaps in care by notifying patients of services due.
• Scan medical documents into the EMR in coordination with HIM.
• Notify appropriate personnel of emergencies and patient arrivals.
• Document and communicate patient concerns to site leadership.
• Work assigned hours with potential need for weekends.
• Attend meetings and trainings and adhere to policies.
• Maintain confidentiality per HIPAA guidelines.

Skills

Healthcare office concepts

Insurance verification procedures

Microsoft Office Applications

HIPAA and Joint Commission guidelines

Education

High School Diploma or Equivalent

Job description

The CommunityCare-CentralHealth clinic seeks a front desk administrator to be the first point of contact for patients, staff and guests. You will manage patient check-ins, appointments, and insurance verification with a focus on accuracy and courtesy.

In this role you will handle multiple clerical tasks, maintain HIPAA compliance, coordinate with care teams, and ensure smooth daily operations, including end-of-day balancing and reporting using EMR and office software.