Patient Experience Specialist – Front Desk

mercy; Springfield (MO); On-site; CAD 45,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Clinic is seeking a Patient Service Representative to be the first point of contact for patients and visitors. Located at Mercy Clinic Fremont, this full-time front desk role focuses on creating a positive patient experience by managing workflows and maintaining confidentiality in a busy clinical environment.

Ideal candidates have a high school diploma and strong communication, data entry, and customer service skills.

Qualifications

• Education: High school diploma or equivalent.
• One year of applicable medical office experience preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and clinic workflows.
• Schedule appointments and process documentation.
• Maintain patient confidentiality and privacy.
• Provide exceptional customer service, even under pressure.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy & confidentiality

Education

High school diploma

Tools

MS Word

Scheduling software

Job description

Mercy Clinic is seeking a Patient Service Representative to be the first point of contact for patients and visitors. Located at Mercy Clinic Fremont, this full-time front desk role focuses on creating a positive patient experience by managing workflows and maintaining confidentiality in a busy clinical environment.

Ideal candidates have a high school diploma and strong communication, data entry, and customer service skills.