Front Office & Patient Experience Coordinator

Miracle-Ear, Inc.; Hagerstown (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Health Savings Account

Life insurance

Paid Time Off

Paid Holidays

Wellness Hub & EAP

Ampli-Academy training

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance through effective schedule management.

You will report to the Area Manager and be a key pillar of our clinic team, helping people rediscover all the emotions of sound. The role requires 2+ years in admin and customer support, proficiency with Microsoft Office, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.

Skills

Customer service

Appointment scheduling

Microsoft Office

Phone communication

Data privacy

Education

High school diploma

Tools

Windows

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance through effective schedule management.

You will report to the Area Manager and be a key pillar of our clinic team, helping people rediscover all the emotions of sound. The role requires 2+ years in admin and customer support, proficiency with Microsoft Office, and strong communication skills.