Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Mount Auburn (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Southeast - Primary Care Clinic in Cape Girardeau, MO seeks a Patient Service Representative to ensure a positive patient experience by managing front desk operations, scheduling, and documentation. You will be the first point of contact for patients and visitors, handling inquiries with professionalism and discretion.

This full-time role requires strong communication, data entry accuracy, and a customer-service mindset.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Excellent verbal and written communication essential.
• Ability to handle patient inquiries with tact and professionalism.

Responsibilities

• Greet patients and visitors and manage front desk workflows.
• Enter patient information accurately and schedule appointments.
• Answer inquiries and provide courteous, patient-focused service.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Privacy compliance

Working under pressure

Training post-hire

Education

High school diploma or equivalent

Job description

Mercy Hospital Southeast - Primary Care Clinic in Cape Girardeau, MO seeks a Patient Service Representative to ensure a positive patient experience by managing front desk operations, scheduling, and documentation. You will be the first point of contact for patients and visitors, handling inquiries with professionalism and discretion.

This full-time role requires strong communication, data entry accuracy, and a customer-service mindset.