Front Desk & Patient Experience Coordinator (No Weekends)

Knox Physical Therapy, LLC; Knoxville (TN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Forward Physical Therapy – Cedar Bluff is seeking an Office Coordinator/Receptionist to greet patients, manage scheduling, handle intake, and support clinic operations in Knoxville. You’ll collaborate with therapists and staff to ensure a welcoming patient experience and smooth daily workflows.

The role emphasizes organization, communication, and a service mindset, with training available for the right candidate interested in healthcare.

Qualifications

• Strong verbal and written communication skills with a warm, professional approach.
• Excellent attention to detail and the ability to manage scheduling, phone calls, documentation, and competing priorities.
• Comfortable learning scheduling software, electronic medical records, email, and other office systems.
• Dependable, proactive, team-oriented, and committed to providing excellent customer service.
• Previous receptionist, administrative, customer service, or healthcare experience is preferred, but we are willing to train the right candidate.

Responsibilities

• Greet patients and answer phone calls with a friendly, professional demeanor.
• Coordinate patient scheduling and follow-up visits, manage appointment changes.
• Assist patient intake by collecting and verifying demographic and insurance information, forms, and registration.
• Process referrals and communicate with patients and referring offices; follow up with prospective patients.
• Maintain accurate records and complete routine administrative tasks; support daily clinic operations.
• Collaborate with therapists, leadership, and team members to ensure a seamless patient experience.
• Support clinic growth by explaining services, helping with events and community activities.

Skills

Communication

Organization

Technology

Mindset

Experience

Tools

Scheduling software

Electronic Medical Records

Email

Job description

Forward Physical Therapy – Cedar Bluff is seeking an Office Coordinator/Receptionist to greet patients, manage scheduling, handle intake, and support clinic operations in Knoxville. You’ll collaborate with therapists and staff to ensure a welcoming patient experience and smooth daily workflows.

The role emphasizes organization, communication, and a service mindset, with training available for the right candidate interested in healthcare.