Office Coordinator – Cedar Bluff

Knox Physical Therapy, LLC; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Forward Physical Therapy – Cedar Bluff is seeking an Office Coordinator/Receptionist to greet patients, manage scheduling, handle intake, and support clinic operations in Knoxville. You’ll collaborate with therapists and staff to ensure a welcoming patient experience and smooth daily workflows.

The role emphasizes organization, communication, and a service mindset, with training available for the right candidate interested in healthcare.

Qualifications

• Strong verbal and written communication skills with a warm, professional approach.
• Excellent attention to detail and the ability to manage scheduling, phone calls, documentation, and competing priorities.
• Comfortable learning scheduling software, electronic medical records, email, and other office systems.
• Dependable, proactive, team-oriented, and committed to providing excellent customer service.
• Previous receptionist, administrative, customer service, or healthcare experience is preferred, but we are willing to train the right candidate.

Responsibilities

• Greet patients and answer phone calls with a friendly, professional demeanor.
• Coordinate patient scheduling and follow-up visits, manage appointment changes.
• Assist patient intake by collecting and verifying demographic and insurance information, forms, and registration.
• Process referrals and communicate with patients and referring offices; follow up with prospective patients.
• Maintain accurate records and complete routine administrative tasks; support daily clinic operations.
• Collaborate with therapists, leadership, and team members to ensure a seamless patient experience.
• Support clinic growth by explaining services, helping with events and community activities.

Skills

Communication

Organization

Technology

Mindset

Experience

Tools

Scheduling software

Electronic Medical Records

Email

Job description

Location:Forward Physical Therapy – Cedar Bluff

Address:465 Park 40 N. Blvd, Knoxville, TN 37923

The Opportunity

Are you organized, personable, and passionate about helping others? Forward Physical Therapy is seeking a dependable and welcoming Office Coordinator/Receptionist to join our Cedar Bluff team.

As the first point of contact for our patients, you’ll play an important role in creating a positive experience from the moment they call or walk through our doors. This position is ideal for someone who enjoys working with people, can confidently manage multiple priorities, and takes pride in keeping an office running smoothly.

What You’ll Do

• Create a Welcoming Experience: Greet patients, answer phone calls, respond to questions, and ensure every interaction is friendly, professional, and helpful.
• Coordinate Patient Scheduling: Schedule evaluations and follow‑up visits, manage appointment changes, and help patients maintain a consistent plan of care.
• Support Patient Intake: Collect and verify demographic and insurance information, process required forms, and assist patients throughout the registration process.
• Manage Referrals and Leads: Process incoming referrals, communicate with patients and referring offices, and follow up consistently with prospective patients.
• Keep the Office Organized: Maintain accurate records, complete routine administrative tasks, and help support efficient daily clinic operations.
• Collaborate with the Team: Communicate closely with therapists, leadership, and other team members to help provide a seamless patient experience.
• Support Clinic Growth: Help patients understand available services, assist with clinic events and promotions, and contribute to a positive, community-focused environment.

Requirements

• Communication: Strong verbal and written communication skills with a warm, professional approach.
• Organization: Excellent attention to detail and the ability to manage scheduling, phone calls, documentation, and competing priorities.
• Technology: Comfortable learning scheduling software, electronic medical records, email, and other office systems.
• Mindset: Dependable, proactive, team-oriented, and committed to providing excellent customer service.
• Experience: Previous receptionist, administrative, customer service, or healthcare experience is preferred, but we are willing to train the right candidate.

Clinic Hours & Schedule

Monday–Thursday: 8:00 a.m. - 5:30 p.m.

Friday: 8:00 a.m. - 4:00 p.m.

Enjoy a consistent schedule with no weekend hours!