Patient Care Coordinator - Front Desk & Care Coordination

Cedar Recovery; Knoxville (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Job summary

Cedar Recovery in Knoxville is seeking a Patient Care Coordinator to help patients navigate entry into treatment, coordinate follow-up visits and support recovery journeys by handling scheduling, check-ins and intake processes.

The role is in-person at our Knoxville OTP location, requiring a high school diploma, strong communication, and the ability to manage multiple tasks while complying with confidentiality protocols and attending team trainings.

Qualifications

• High school diploma or equivalent.
• Exemplary communication skills by phone or in person.
• Ability to manage multiple tasks.
• Must pass a criminal background check.

Responsibilities

• Greet patients, assist with check-in, answer phones, and schedule new patient appointments.
• Coordinate care documents for patients.
• Send and track Prior Authorizations and maintain tracking spreadsheet.
• Assist patients with insurance forms and inform them of financial responsibilities.
• Collect and account for patient fees and enforce fee policies.
• Maintain patient identification and assist with Central Registry entries.
• Perform general clerical tasks (filing, scanning, medical records requests).
• Schedule patient appointments with providers and maintain office supplies.

Skills

Communication skills

Multi-tasking

Confidentiality practices

Education

High School Diploma or equivalent

Job description

Cedar Recovery in Knoxville is seeking a Patient Care Coordinator to help patients navigate entry into treatment, coordinate follow-up visits and support recovery journeys by handling scheduling, check-ins and intake processes.

The role is in-person at our Knoxville OTP location, requiring a high school diploma, strong communication, and the ability to manage multiple tasks while complying with confidentiality protocols and attending team trainings.