Patient Welcome & Front Desk Specialist

Oak Street Health, part of CVS Health; Columbus (OH); On-site; USD 2,342,000 - 3,921,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator in Columbus, OH to create an inclusive environment for patients and deliver a high-touch experience. The role acts as the face of the clinic, handling check-ins, forms, co-pays, and EMR updates while supporting team operations.

Responsibilities include scheduling, managing calls, maintaining reception areas, and occasional center float. Strong Spanish/Polish/Russian language skills are a plus, and US work authorization is required.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Multilingual (Spanish/Polish/Russian)

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator in Columbus, OH to create an inclusive environment for patients and deliver a high-touch experience. The role acts as the face of the clinic, handling check-ins, forms, co-pays, and EMR updates while supporting team operations.

Responsibilities include scheduling, managing calls, maintaining reception areas, and occasional center float. Strong Spanish/Polish/Russian language skills are a plus, and US work authorization is required.