Front Desk & Patient Experience Coordinator

Mary Washington Healthcare Incorporated; Ladysmith (WI); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare Incorporated seeks a front desk coordinator to support patient registration, scheduling, and revenue cycle activities. You will greet patients, collect demographics and insurance details, verify eligibility, and ensure accurate scheduling and payments are posted in the PMIS.

The role prioritizes patient satisfaction, requires multi-tasking, and involves frequent communication with patients and clinic staff to maintain a smooth, welcoming front desk experience.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Registers patients in the PMIS and verifies demographic and insurance information to ensure timely and accurate processing of claims.
• Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
• Presents patients with appropriate paperwork based on appointment type and registration status.
• Monitors the reception area and keeps patients, family members, visitors and associates informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Courteously answers all incoming phone calls.
• Triages calls to ensure timely and appropriate response.
• Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff in a timely and professional manner.
• Initiates, monitors and responds to tasks through the EHR and Patient Portal.
• Reviews patient accounts for outstanding balances.
• Collects co-payments, deductibles and outstanding patient balances at the time of service.
• Posts payments in PMIS.
• Reconciles records and receipts with payments collected at the end of each shift.
• Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims.
• Schedules follow up appointments, diagnostic testing and other services for patients as required.
• Ensures all services are authorized and necessary referrals are active as required.
• Supports organization’s participation in government incentive programs such as EHR Meaningful Use, PQRS and other programs by collecting and recording required data and providing appropriate communication to patients.
• May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.
• Performs other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare Incorporated seeks a front desk coordinator to support patient registration, scheduling, and revenue cycle activities. You will greet patients, collect demographics and insurance details, verify eligibility, and ensure accurate scheduling and payments are posted in the PMIS.

The role prioritizes patient satisfaction, requires multi-tasking, and involves frequent communication with patients and clinic staff to maintain a smooth, welcoming front desk experience.