Patient Experience & Clinic Revenue Coordinator

Mary Washington Healthcare; Fredericksburg (VA); Presencial; USD 26 000 - 34 000; Tempo integral

Resumo da oferta

Mary Washington Healthcare is seeking an Office Coordinator to support front-desk operations, patient intake, and revenue cycle activities across clinics. The role involves greeting patients, verifying demographics and insurance, scheduling, collecting payments, and ensuring accurate record-keeping.

The position supports care coordination by communicating with physician offices and patients, and may require travel between clinic locations.

Qualificações

• High School diploma or equivalent required.
• Minimum of one year of medical office experience required.
• Electronic Medical Records experience required.
• Multi-specialty office experience preferred.
• Experience with Microsoft Office programs required.

Responsabilidades

• Greets and assists patients, families, visitors, and providers in a courteous and professional manner.
• Registers patients; verifies demographic, insurance, authorization, and referral information to support accurate billing and claims processing.
• Manages patient intake documentation and maintains efficient front-desk operations, including reception area monitoring and communication of scheduling updates.
• Answers, triages, and routes phone calls, voicemail messages, patient portal communications, and EHR tasks in a timely manner.
• Schedules and coordinates appointments, follow-up visits, surgeries, procedures, diagnostic testing, and other patient services.
• Collects and posts co-pays, deductibles, and outstanding balances; reconciles payments and related records.
• Maintains the accuracy, security, and confidentiality of patient records, payments, and databases.
• Communicates effectively with physician offices, patients, and internal departments to support care coordination and claims processing.
• Supports compliance and quality initiatives by collecting and documenting required program data.
• Assists with physician billing activities, charge entry, reconciliation, and insurance authorization processing as needed.
• Travels between clinic locations as needed and performs assigned duties within the CORE when travel is not required.
• Performs other duties as assigned.

Conhecimentos

Customer service

Front desk coordination

Formação académica

High school diploma

Ferramentas

EMR systems

Microsoft Office

Descrição da oferta de emprego

Mary Washington Healthcare is seeking an Office Coordinator to support front-desk operations, patient intake, and revenue cycle activities across clinics. The role involves greeting patients, verifying demographics and insurance, scheduling, collecting payments, and ensuring accurate record-keeping.

The position supports care coordination by communicating with physician offices and patients, and may require travel between clinic locations.