Patient Experience & Office Coordinator

Mary Washington Healthcare Incorporated; Washington; On-site; USD 26,000 - 40,000; Full time

Job summary

Mary Washington Healthcare Incorporated is seeking a proactive front-desk professional to coordinate office operations and support revenue cycle processes. You will greet patients, verify insurance, register in PMIS, collect payments, and help maintain a positive patient experience.

Your role includes handling phone triage, scheduling procedures, and accurate documentation in the EHR/Patient Portal, contributing to timely claim submissions and patient satisfaction.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, and visitors courteously.
• Registers patients in PMIS and verifies demographic and insurance info.
• Presents paperwork based on appointment type and registration status.
• Monitors reception and informs on schedule adjustments.
• Handles calls, triages, and voicemail management.
• Processes scheduling for appointments and procedures in PMIS.
• Ensures accuracy of patient files, payments, and databases.
• Communicates with physicians’ offices and staff via EHR/Patient Portal.
• Reviews accounts for outstanding balances and collects co-pays/deductibles.
• Responds to requests from CBO for timely claim submission.
• Schedules follow-up appointments and tests as required.
• Ensures authorizations and referrals are active.

Skills

Customer service

Multi-tasking

Microsoft Office

Education

High School Diploma or GED

Tools

PMIS

EHR systems

Job description

Mary Washington Healthcare Incorporated is seeking a proactive front-desk professional to coordinate office operations and support revenue cycle processes. You will greet patients, verify insurance, register in PMIS, collect payments, and help maintain a positive patient experience.

Your role includes handling phone triage, scheduling procedures, and accurate documentation in the EHR/Patient Portal, contributing to timely claim submissions and patient satisfaction.