Healthcare Office Coordinator: Patient Experience & Billing

Mary Washington Healthcare Incorporated; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a front desk operations specialist to support patient registration, eligibility verifications, and revenue-cycle tasks in a fast-paced medical office. You will ensure accurate data entry and timely processing of payments, while delivering courteous service to patients and families.

The role emphasizes multi-tasking across scheduling, insurance checks, co-pay collection, and communications with care teams, with a focus on patient satisfaction in a community

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Registers patients in the PMIS and verifies demographic and insurance information.
• Reviews electronic eligibility verification to confirm coverage.
• Triages calls to ensure timely and appropriate responses.
• Processes patients quickly and accurately using the scheduling system.
• Collects co-payments and posts payments; reconciles records.
• Maintains waiting area and informs patients of schedule changes; communicates with physicians' offices.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking a front desk operations specialist to support patient registration, eligibility verifications, and revenue-cycle tasks in a fast-paced medical office. You will ensure accurate data entry and timely processing of payments, while delivering courteous service to patients and families.

The role emphasizes multi-tasking across scheduling, insurance checks, co-pay collection, and communications with care teams, with a focus on patient satisfaction in a community