Patient Experience & Medical Office Coordinator

Mary Washington Healthcare Incorporated; Virginia; On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare Incorporated in Virginia is seeking a front desk administrator to support office coordination, patient registration, and revenue cycle tasks. The role focuses on patient satisfaction and accurate data entry in the PMIS and EHR systems.

You will handle check-ins, insurance verification, scheduling, payments, and communication with staff to ensure smooth operations and a positive patient experience in a multi-specialty practice.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS), verifying demographics and insurance information.
• Monitors reception area and keeps patients informed of schedule adjustments.
• Maintains a neat waiting area and answers incoming calls promptly.
• Assists with scheduling in the computer-based system for appointments, surgeries, and tests.
• Collects co-payments and balances, posts payments in PMIS, and reconciles receipts.
• Communicates with physicians' offices and staff via EHR and Patient Portal.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare Incorporated in Virginia is seeking a front desk administrator to support office coordination, patient registration, and revenue cycle tasks. The role focuses on patient satisfaction and accurate data entry in the PMIS and EHR systems.

You will handle check-ins, insurance verification, scheduling, payments, and communication with staff to ensure smooth operations and a positive patient experience in a multi-specialty practice.