Front Desk Patient Concierge & Scheduling

Intermountain Healthcare Inc.; Henderson (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Healthcare Inc. is seeking a Patient Service Representative to connect with patients, greet and check-in/out, and verify information for accurate registration. The role emphasizes customer/patient satisfaction and collaboration with caregivers.

Responsibilities include documenting calls in the EMR, scheduling appointments, collecting payments, and assisting patients with forms for regulatory and billing needs. The position requires attention to privacy and effective communication.

Qualifications

• Six months of customer service experience.
• Basic computer skills in word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients.

Responsibilities

• Greet and check-in/out patients and verify information.
• Document all calls and interactions in the EMR.
• Schedule patient appointments for visits, tests, and referrals.
• Register patients, confirm/update demographic data, and verify insurance information.
• Assist patients with forms for regulatory and billing needs, and collect payments.
• Stay current on responsibilities by reading communications and dashboards.

Skills

Customer service

Basic computer skills

Interpersonal skills

Team collaboration

PHI privacy

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Healthcare Inc. is seeking a Patient Service Representative to connect with patients, greet and check-in/out, and verify information for accurate registration. The role emphasizes customer/patient satisfaction and collaboration with caregivers.

Responsibilities include documenting calls in the EMR, scheduling appointments, collecting payments, and assisting patients with forms for regulatory and billing needs. The position requires attention to privacy and effective communication.