Patient Access & Care Concierge

Intermountain Healthcare Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Logan Regional Hospital is seeking a Patient Service Representative (PSR) to be the first point of contact for patients, delivering a superior customer experience through greeting, check-in/out, information verification, and clear communication.

The role includes scheduling appointments, registering patients, verifying insurance details, assisting with forms, and guiding patients on financial aspects while maintaining PHI privacy.

Qualifications

• Six months of customer service experience.
• Basic computer skills for data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect PHI and patient privacy.
• Ability to work collaboratively with patients and caregivers.

Responsibilities

• Provide courteous connections with patients by phone, in person, or secure messaging.
• Schedule patient appointments and manage registrations.
• Verify and update demographic data in registration system.
• Obtain insurance information and signatures as required.
• Assist with forms for regulatory and billing needs.
• Educate patients on financial assistance and process payments.

Skills

Customer service

Basic computer skills

Interpersonal communication

PHI privacy

Team collaboration

Education

High school diploma or GED

Tools

EMR systems

Word processing

Job description

Intermountain Health in Logan Regional Hospital is seeking a Patient Service Representative (PSR) to be the first point of contact for patients, delivering a superior customer experience through greeting, check-in/out, information verification, and clear communication.

The role includes scheduling appointments, registering patients, verifying insurance details, assisting with forms, and guiding patients on financial aspects while maintaining PHI privacy.