Patient Service Specialist — Caring Scheduling & Billing Support

Intermountain Healthcare Inc.; United States; Vor Ort; USD 25.000 - 33.000; Teilzeit

Zusammenfassung

Intermountain Health Utah Valley Hospital in Provo, Utah, is seeking a Patient Service Representative to be the first point of contact for patients, greeting and checking in/out, verifying information, and guiding patients through intake and care processes.

The role emphasizes accurate EMR documentation, patient scheduling, insurance coordination, and assisting with forms and payments while protecting PHI in a compassionate health care team.

Qualifikationen

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI.

Aufgaben

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient intake and care needs.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data in the registration system.
• Obtains copies of insurance cards, IDs, and signatures on forms.
• Assists patients with forms to meet regulatory and billing needs.
• Educates patients on financial assistance and processes payments.

Kenntnisse

Customer service

Data entry

Interpersonal skills

Communication skills

Ausbildung

High school diploma or GED preferred

Tools

EMR

Jobbeschreibung

Intermountain Health Utah Valley Hospital in Provo, Utah, is seeking a Patient Service Representative to be the first point of contact for patients, greeting and checking in/out, verifying information, and guiding patients through intake and care processes.

The role emphasizes accurate EMR documentation, patient scheduling, insurance coordination, and assisting with forms and payments while protecting PHI in a compassionate health care team.