Front Desk & Patient Concierge - Flexible Hours

Pediatrics Management Group; Maryland; On-site; USD 23,000 - 39,000; Full time

Job summary

Pediatrics Management Group is seeking a Front Desk Associate to warmly welcome families and manage front desk and administrative tasks for the medical team. The role focuses on delivering first-class experiences aligned with the organization’s mission and core values.

You will greet families, handle inquiries, and support patient flow while maintaining HIPAA-compliant records and collaborating with leadership to resolve issues. Prior healthcare exposure is preferred.

Qualifications

• Must have strong customer service and telephone skills.
• Proficient with Microsoft Office Suite.
• Able to work flexible schedules and travel to another site if needed.
• Excellent verbal and written communication skills.
• Professional, friendly demeanor with attention to detail.
• Ability to handle money; basic math for receipts and change.
• Strong organizational and time-management skills.
• Experience in healthcare environment and knowledge of medical insurance preferred.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Exhibits empathy and active listening in difficult situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Registers patients and maintains accurate demographics, insurance, and billing info in HIPAA-compliant manner.
• Manages incoming patient documents and correspondence with proper documentation.
• Maintains confidentiality and privacy of patient accounts and HIPAA guidelines.
• Performs opening/closing duties and other duties as assigned.

Skills

Microsoft Office

Customer service

Communication skills

Time management

Team player

HIPAA compliance

Computer systems navigation

Phone etiquette

Education

High school diploma or GED

Job description

Pediatrics Management Group is seeking a Front Desk Associate to warmly welcome families and manage front desk and administrative tasks for the medical team. The role focuses on delivering first-class experiences aligned with the organization’s mission and core values.

You will greet families, handle inquiries, and support patient flow while maintaining HIPAA-compliant records and collaborating with leadership to resolve issues. Prior healthcare exposure is preferred.