Front Desk & Patient Experience Associate - Flexible Hours

PM Pediatric Care; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to warmly engage with families, manage registrations, and support the medical team with administrative tasks. The role emphasizes delivering a first-class experience while maintaining HIPAA compliance and accurate patient information.

You will greet families, handle inquiries, coordinate with leadership on complex issues, and ensure smooth patient flow and documentation across multiple systems.

Qualifications

• Team player who can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs; may travel to another site.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as receipts and cash change.
• Outstanding time management, organizational, and critical thinking skills.
• Experience in healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and able to relate to children and families.
• Comfortable with shifting demands; can navigate multiple computer systems.
• Prior Front Desk, concierge, customer service or hospitality experience preferred.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of their ability and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates with site leadership to facilitate management of complex patient issues.
• Uses PM Pediatric Care’s Core values to help patients and families navigate PM systems before, during, and after a visit.
• Monitors and manages patient flow in waiting and registration; assists families with self-registration.

Skills

Team player

MS Office

Flexible schedule

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Critical thinking

Healthcare experience

Children/family interaction

Adaptability

Computer systems navigation

Education

High school diploma

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to warmly engage with families, manage registrations, and support the medical team with administrative tasks. The role emphasizes delivering a first-class experience while maintaining HIPAA compliance and accurate patient information.

You will greet families, handle inquiries, coordinate with leadership on complex issues, and ensure smooth patient flow and documentation across multiple systems.