Front Desk & Patient Care Liaison

Astera Cancer Care; Knoxville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

United Urology Group is hiring a Point of Contact to support busy urology offices with patient communications and front desk duties. The role requires handling messages, triaging calls, and documenting in the EMR to ensure accurate patient records and timely care.

The POC will coordinate with physicians, schedule appointments and tests, and assist with form completion and basic pre-authorization tasks. A strong customer service mindset and medical terminology familiarity are essential.

Qualifications

• Minimum high school diploma or GED required.
• At least 2 years of front office experience, preferably in a medical setting.
• Prior Medical Assistant or patient contact center experience preferred.

Responsibilities

• Handle 40-50 messages per day from the PAC via Keona Health and triage calls.
• Document messages in EMR for physician disposition.
• Contact patients for results, treatment scheduling, and status updates.
• Schedule appointments, local procedures, labs and imaging.
• Assist with patient forms and pre-authorization tasks.

Skills

Customer service

Typing 40 wpm

Verbal and written communication

Team attitude

Problem-solving

Flexibility

Attention to detail

Organizational skills

Interpersonal skills

Medical terminology familiarity

Education

High School Diploma or GED

Tools

EMR/EHR systems

Medical software

Job description

United Urology Group is hiring a Point of Contact to support busy urology offices with patient communications and front desk duties. The role requires handling messages, triaging calls, and documenting in the EMR to ensure accurate patient records and timely care.

The POC will coordinate with physicians, schedule appointments and tests, and assist with form completion and basic pre-authorization tasks. A strong customer service mindset and medical terminology familiarity are essential.